The Etisalat Group is the supervisory body that is based in Abu Dhabi, UAE. It has operations in the following 15 countries:
- UAE
- Saudi Arabia
- Egypt
- Afghanistan
- Sri Lanka
- Pakistan
- Benin
- The central African Republic
- Gabon
- Ivory Coast
- Niger
- Nigeria
- Sudan
- Tanzania
- Togo
These operations are further divided into clusters as follows:
| UAE Cluster | Egypt Cluster | Saudi Arabia Cluster | Asia Cluster | Africa Cluster |
| Etisalat UAE | Etisalat Misr |
Mobility |
Etisalat Afghanistan | TlanticTelecome (6 Countries) |
| Etisalat Lanka | Caner | |||
| Etisalat Nigeria | ||||
| PTCL/Ufone | Zantel |
Etisalat provides fixed-line telecommunications services in Sudan (Canar)while it provides both fixed-line and wireless services in UAE and Pakistan. Etisalat offers a full spectrum of telecommunications services including fixed-line voice and data, wireless communications and wholesale services to other operator groups.
The Etisalat Group also owns several non-core business units that provide critical services both to the group and other organizations. These are managed under Etisalat Services Holding (LLC).
- E-Marine
- E-Facilities Management
- E-Real Estate
- Etisalat Academy
- EDCH
- Ebtikar
- Etisalat Information Services Tamdeed Projects
Etisalat has a selective policy with regard to entering awards. The following have been awarded in 2012.
GSMA Global Mobile Awards
- Best Mobile Product or Service for Women in Emerging Markets
- Best Mobile Health Innovation
International Business Awards
- Executive of the Year, Telecommunications
- Most Innovative Company of the Year in the MiddleEast and Africa
- Best New Product or Service of the Year Health
- Corporate Social Responsibility Programme of the Year
World Communications Awards
- Social Contribution Awards
Arabia CSR Awards
- First Runner-Up in NGO-partnership
These operations are further divided into clusters as follows:
